Q: How do I return an order?
A: If your order is within our 30 day return policy, you can submit your return request for unopened/unused items here. If your item(s) do not appear on the order, you can email us at: csr@brighteonstore.com, or call us at 307-222-0422; M–F; 9:00 a.m. to 5:30 p.m. CST; "within 30 days", is from the date of your order. If you are not within the 30 days of your order date, your product can not be returned. (Please note: You will need to pay the shipping costs for the returned items)
Q: Can I refuse a shipped package to return to sender?
A: If an order is a RTS, the return cost charged to the store will be deducted from the customer's refund.
NOTE: If the package is lost during return transit and a return tracking number was not created, the store is not responsible for refunding the lost items.
Q: Non-food item returns
A: All items must be returned within 30 days of RMA approval.
- Unopened items: must be in original packaging and undamaged. A refund of product price minus shipping will be refunded to original method payment.
- Opened items: must not be damaged, laundered or altered in any way. All parts must be included in the return. A store credit for the full product price (minus shipping) will be issued on the first item. If additional opened items are received, they will be subject to a restock fee of 20% of the product cost per item.
Q: #10 Cans, Mini Buckets and Health Ranger Buckets Return Policy
A: Due to the nature of our storage foods, all #10 cans, Mini-Buckets, and Ranger Buckets Sets will be subject to a 20% restock fee. All items must be shipped back within 30 days and must be unopened (including external seals in tact), in their original packaging and resalable condition. Once received and inspected, we will refund your method of payment, less original shipping/delivery charges. If you are past the 30 day mark on your purchase, we will not accept the items back nor offer you a credit or refund.
Q: How is my refund calculated?
A: Returned items need to be in an unopened, undamaged condition to receive a full refund (minus any shipping charges that could be deducted from your refund). Items that are not in their original condition, are seriously damaged, or missing parts, are given a partial refund, depending on the degree of damage (usually 50% - 80% of the original purchase price). We could charge a restocking or handling fee which will be deducted from your refund as well.
NOTE: If you are returning more than one quantity of the same item, expect a full refund if they are all unopened and undamaged. If more than one of these identical items is opened, a refund is issued only for the first opened item. Additional open containers of identical items will not be refunded.
Q: What is the time line of returning an RMA?
A: We ask that you return the items within two weeks from the day of your RMA email. If we receive the return after 2 weeks, the package will be returned to sender. We strongly recommend purchasing a delivery confirmation for your package. Take note of the tracking number your return package is assigned by the post office or UPS. Brighteon Store cannot be held responsible for return packages lost in transit.
Q: What if I send my package back without an RMA?
A: If an unauthorized RMA is received, it will be discarded. No refund or store credit will be offered. Please make sure you follow proper RMA procedures to ensure your refund.
